🚚 Shipping & Delivery

We strive to deliver your orders promptly and reliably. Below are the details of our shipping and delivery processes.

1. Order Processing Time

  • Standard Products: Orders are typically processed within 1–3 business days.

  • Custom or Print-on-Demand Products: Processing may take 3–7 business days, depending on complexity and volume.

Note: Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Time Estimates

Estimated delivery times vary based on the destination and the selected shipping method:

  • United States:

    • CJPacket: 5–15 days

    • USPS: 10–20 days

    • USPS+ (from US warehouse): 2–7 days

  • Canada:

    • CJPacket: 15–25 days

  • Australia:

    • CJPacket Australia: 8–14 days

  • United Kingdom:

    • CJPacket Sensitive GB: 7–12 days

  • Europe:

    • CJPacket Euro Ordinary: 8–12 days

  • Mexico:

    • CJPacket YW Ordinary/Sensitive: 15–25 days

Note: These are general estimates. Actual delivery times may vary due to factors such as customs clearance, local postal delays, or unforeseen circumstances.

3. Shipping Methods

We partner with a variety of global logistics providers to ensure reliable delivery, including:

  • CJPacket: CJ's proprietary shipping solution offering competitive delivery times.

  • USPS: United States Postal Service, suitable for domestic US deliveries.

  • DHL: International express shipping with expedited delivery times.

  • Yanwen: A logistics provider specializing in international shipping.

  • ePacket: A shipping option for small packages, primarily to the US and other select countries.

Shipping methods are selected automatically to provide the best balance of speed and cost for your location.

4. Tracking Your Order

  • Once your order ships, you’ll receive a tracking number via email.

  • You can track your package directly on our website or via the courier’s tracking portal.

5. Shipping Delays

While we aim to meet estimated delivery timelines, delays may occur due to:

  • Customs clearance procedures

  • Local postal service disruptions

  • Public holidays

  • Natural events or pandemics

If your order has not arrived within the expected timeframe, please refer to our Refund Policy section for eligibility on refunds or reshipments.

6. Incorrect Shipping Information

Please double-check your address at checkout. We are not responsible for:

  • Incorrect or incomplete addresses

  • Lost or unclaimed packages due to incorrect details

If a package is returned to us due to address issues, we can reship itβ€”shipping fees may apply.